Terms and conditions

TERMS AND CONDITIONS

By accessing and utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1. LEGAL STATUS

Our casino is licensed and regulated by the British Columbia Lottery Corporation (BCLC), License Number: BCLC-LB-2019-HRC-847392. We are authorized to operate in Canada and are subject to all applicable laws and regulations.

2. REGISTRATION AND LOGIN PROCESS

To register for an account, you must visit Guest Services at the casino with a government-issued photo ID. You will need to provide personal information, including your name, email address, and contact details. Your account will be activated instantly upon registration, and you will receive an Encore Rewards card. A $10 free play bonus will be loaded onto your account immediately.

3. GAMES AND SOFTWARE PROVIDERS

We offer a wide variety of games from leading software providers, including IGT, Aristocrat, Scientific Games, and Konami Gaming. Our top games include Wolf Treasure, Elvis Frog in Vegas, Money Train, Buffalo Power, 15 Dragon Pearls, Tiger Stone, Legend of Cleopatra, and Aztec Magic Deluxe.

4. BONUSES AND PROMOTIONS

We offer a range of bonuses and promotions to our members, including the $10 welcome bonus, which is loaded onto your account instantly upon registration. We also run regular promotions, such as Holiday Gift Away ($1,000 giveaways) and Fan Appreciation Day.

5. DEPOSIT LIMITS

You may set deposit limits through your account management section. Daily limit: $2,500 CAD, Weekly limit: $15,000 CAD, Monthly limit: $50,000 CAD.

6. WITHDRAWAL LIMITS

Our standard withdrawal limits are as follows: Daily limit: $5,000 CAD, Weekly limit: $25,000 CAD. These limits may be subject to change.

7. RESPONSIBLE GAMBLING FEATURES

We take responsible gambling seriously and offer a range of tools to help you manage your gaming experience. These include deposit limits, time-outs, self-exclusion programs, session reminders, and loss limits. You can access these features through our website or by contacting Guest Services.

8. CUSTOMER SUPPORT

You may contact us for support via phone, email through our website contact form, in-person at Guest Services during operating hours, or online through your account management section. We respond to all inquiries within a reasonable time frame.

9. SECURITY AND FAIR PLAY

We use industry-standard encryption protocols (128-bit SSL) to ensure the security of your personal and financial information. All games are certified by BCLC-approved auditors Gaming Laboratories International (GLI), ensuring fair outcomes and regulatory compliance with Canadian gaming standards.

10. ACCOUNT RESTRICTIONS

To utilize our services, you must meet the minimum age requirement of 19 years. You may only hold one Encore Rewards account per person. Government-issued photo ID is required for account registration and verification.

11. CHANGES TO TERMS AND CONDITIONS

We reserve the right to modify these Terms and Conditions at any time without prior notice. It is your responsibility to regularly review our website for updates.

12. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of Canada, without giving effect to any principles of conflicts of law.

By accessing and utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.